Privacy Policy

Last Updated: December 9, 2025

1. Data Controller and Contact

This Privacy Policy describes how Mati Chicken Lusaniya ("we," "us," or "our"), operating the website matichickenlusaniya.com (the "Service"), collects, uses, and discloses your Personal Data.

Legal Entity: Mati Chicken Lusaniya
Operating Country: Uganda
Contact for Privacy Concerns: support@matichicken.com

2. Personal Data We Collect

We collect and process the following categories of Personal Data that you voluntarily provide to us:

Category of Data	Specific Data Collected	Purpose of Collection
Identity Data	Name	To process your orders and personalize your experience.
Contact Data	Email Address, Phone Number	To communicate order status, send delivery updates, and send promotional/marketing materials.
Transaction Data	Order details, Purchase history	To fulfill and manage your food orders and for internal accounting.
Technical Data	Information about how you use the website (e.g., pages visited)	To improve the website experience.

3. Basis and Purpose for Processing

We process your Personal Data on the legal basis of consent and necessity for the performance of a contract (i.e., fulfilling your food order), in compliance with Uganda's Data Protection and Privacy Act, 2019 (DPPA).

The purposes for which we process your data are:

To Fulfill Orders: To process your payment, prepare your requested food order, and arrange delivery or collection.
To Communicate: To send you confirmation emails, updates regarding your order status, and respond to your inquiries.
Direct Marketing: To send you promotional and marketing emails about our products, services, and special offers, if you have provided your consent.
Service Improvement: To monitor usage of our Service to improve our website design and offerings.

Mati Chicken Lusaniya does not share your Personal Data with third parties for their independent use or marketing purposes.

We may disclose your Personal Data only in the following limited circumstances:

Legal Compliance: When required to do so by the laws of Uganda, including the DPPA, or in response to a valid court order or subpoena.
Business Transfers: In connection with a merger, sale of company assets, or acquisition, your Personal Data may be transferred as a business asset.

5. Your Rights as a Data Subject (Under DPPA, 2019)

In compliance with the DPPA, you have the following rights regarding your Personal Data:

Right of Consent: You may withdraw your consent to data processing at any time.
Right to Access: You have the right to request access to the Personal Data we hold about you.
Right to Rectification and Erasure: You have the right to request the correction of inaccurate data or the erasure/deletion of your data.
Right to Object to Direct Marketing: You have the right to prevent us from processing your Personal Data for direct marketing.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Personal Data Protection Office (PDPO) in Uganda.

To exercise any of these rights, please contact us at support@matichicken.com.

6. Children's Privacy

Our Service is available to users aged 13 years and older. If you are a child (under the age of 18), you must obtain the **prior consent of your parent or legal guardian** before providing any Personal Data to our Service.